Returns :
At EsmiKart, we carefully inspect every product before dispatch to ensure you receive it in the best possible condition.
We do not accept returns or exchanges for the following reasons:
- Change of mind
- Colour or shade variation
- Size expectations
- Design or appearance differences due to lighting, screen resolution, or photography
- Personal preference after delivery
Please read product descriptions and view all product images carefully before placing your order.
Damaged or Incorrect Product
If you receive a product that is damaged during transit or you receive the wrong item, we will gladly assist you.
To process your claim:
- Record a continuous, uncut 360° video while opening the parcel.
- The video must start before the package is opened and clearly show:
- The sealed package
- The shipping label
- The entire unboxing process
- The damaged or incorrect product
- Share the video with your order details on WhatsApp within 24 hours of delivery.
WhatsApp: +91 7827007957
Claims without an uncut opening video cannot be accepted.
Refund / Replacement
Once your claim is verified, EsmiKart will provide one of the following, depending on the situation:
- Replacement of the damaged product
- Replacement of missing parts (where applicable)
- Refund (only if replacement is not possible)
The decision will be based on our verification.
Contact Us
If you have any questions regarding your order, please contact us:
EsmiKart
📞 WhatsApp: 7827007957
📧 Email: esmeharenterprises@gmail.com
🌐 Website: https://esmikart.in
Shipping returns
To return your product, you should mail your product to: EsmiKart.in, UG-08, Solera Signature Complex, Sector 107, Gurugram, Haryana 122017
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at 7827007957 for questions related to refunds and returns.